Sales Operations

Location: New York

Interested in a critical role at one of the fastest growing brands in contemporary design? Join the talented team at Rich Brilliant Willing (RBW) in a new and exciting seat at the nerve center of the company: Sales Operations.You will be based in RBW's Studio and Production facility in Gowanus, Brooklyn. In this creative environment you will enjoy a supportive team structure, Friday BBQ lunches and regular company wide 'mojo' events such as team bowling.Your primary goals will be to achieve 100% on time and 100% error free order shipments as well as a high degree of customer satisfaction. You will be the conduit between multiple departments and interact daily with our customers: lighting specifiers, purchasing agents and electrical wholesale distributors. It’s an exciting, fast paced role for a dedicated, organized and team oriented individual.

Key Activities

  • Managing customer support cases using Desk.com
  • Entry of incoming orders into Quickbooks, Asana
  • Requesting and processing customer payments
  • Initiating and tracking outgoing shipments (including our 3rd party warehouse)
  • Achieving and reporting weekly personal KPIs (Key Performance Indicators)
  • Use of Asana to manage tasks
  • Assisting weekly build forecasts with production team

KPIs

Your weekly KPIs will include on-time shipment percentage, percentage error-free shipments received and percentage resolved customer cases. Longer term Objectives will be to make improvements on those percentages as well as implement as-needed improvements to RBW’s fulfillment and customer service operations.

Compensation & Bonus

Compensation commensurate with experience. For 2016 you will receive an end of year bonus based on 15% of your salary. Please see criteria below:

  • 50% based on achievement of your individual KPIs
  • 40% based on overall company performance
  • 10% based on improvements initiated by you

Job Benefits

Medical coverage through RBW’s small group benefit plan, Health Republic Primary Select Gold: no Primary Care Physician fees, a large network in the NY NJ area and general coverage. RBW will cover 80% of the monthly premium for the individual. Employees who wish to join the plan will be paying $50 a pay cycle. Spouses are eligible to join (at employee contribution $295 per pay cycle). P10 days paid vacation (including personal and sick days) are provided and must be accrued. You will be eligible for review for potential raise based on company and personal performance one year from your start date.

Please prepare to submit résumé and cover letter and availability for an initial phone interview.