COVID-19 Memo: Temporary pause to our Brooklyn production & shipping. Learn of our efforts in pandemic relief.

Finding light during COVID-19

Thank you for your continued support and for the opportunity to connect during these trying times. As of March 22nd, 2020, in accordance with New York State mandates, we will temporarily pause our Brooklyn production, shipping operations, and visits to our SoHo showroom. This may have an impact on your projects and you can expect that we will resume production and customer shipments when we have a safe and sound alternative solution.

As always, we are finding light in this situation 🙃, you might find hope in learning that we are mobilizing available resources in supporting our community and team members through the following initiatives:


Exploring ways to design & produce personal protective equipment

In an effort to #flattenthecurve, we are exploring how to lend our design and manufacturing expertise to fill the global gap of medical safety equipment supply. We now have a project team collaborating with local healthcare providers, digital fabricators and global experts exploring ways in which we can use our skilled production labor to produce 3D printed face shields and/or complex assemblies. Currently, we have contributed to a new design of the Budmen face shield that reduces the material by 48% which will enable manufacturers to double production quantity. Our essential manufacturing status is pending, allowing us to assemble personal protective equipment in our Brooklyn facility. Wish us luck and stay tuned as we set out to make a positive impact on pandemic relief.


Implementing Unity Pay for our Team Members

We have our team members to thank for keeping our mission alive. With their well-being front-of-mind, we have implemented 14 days of Unity Pay for anyone affected by COVID-19. Should a team member or their family be exposed, we want to ensure they are able to put their health before their work.


Support through Connection

Whenever you are ready or simply wish to dream of brighter days, please do reach out to schedule a virtual Lunch & Learn (without the lunch) to stay connected! In lieu of the usual catered lunch, we will donate $10—the equivalent of 100 meals—per registered attendee to Feeding America in an effort to support families in need during this challenging time.


Stay in Touch

If you have an order with us, our team will be reaching out to you within 2 business days to discuss next steps and provide an update. If you’d like to talk to someone sooner, you can connect with our Customer Success team at orders@richbrilliantwilling.com or +1 212 388 0399.

As you continue to design exceptional spaces, you will have no problem getting in touch with your Account Executive or reaching us at sales@richbrilliantwilling.com!

Together, with the support of our extraordinary network (you!), we will find our way through the uncertainty. What a relief it will be when we can return to normal life with you. Please take good care.

Our warmest,

RBW Team

Theo RichardsonCharles BrillAlex Williams