When can I expect to receive my products?

Most products are finished and assembled to order at our production facility in Brooklyn, NY and ship within 10 business days. Transit times depend on shipping address and method. Expedited shipping does not affect standard lead times. Rush orders must be pre-approved by production and logistics teams.

For pre-order and “out of stock” items, lead times are dependent on inventory and existing demand. We will make sure to inform you when your product is expected to ship.

Collection In Stock Out of Stock
Akoya 10 business days 40 business days
Branch 10 business days 40 business days
Brim 10 business days 80 business days
Centro 10 business days 40 business days
Chip 10 business days 80 business days
Cinema 10 business days 30 business days
Crisp 10 business days 80 business days
Delta 10 business days 30 business days
Gala 10 business days 20 business days
Hoist 10 business days 60 business days
Ledge 10 business days 80 business days
Monocle 10 business days 30 business days
Mori 20 business days 40 business days
Notch 10 business days 80 business days
Palindrome 20 business days 30 business days
Pastille 10 business days 40 business days
Pilot 20 business days 60 business days
Phase 10 business days 50 business days
Queue 10 business days 40 business days
Radient 10 business days 40 business days
Witt 20 business days 60 business days

What if the product I want is not in stock?

Out of stock items have lead times between 30 to 80 business days depending on vendor and finishing lead times. We will do our best to inform you of your lead time at time of estimate and order.

What if I have a specific deadline?

Please share your deadline with us and we will work with you to accommodate it. Rush orders can be accommodated for an additional fee. Please inquire.

Do you customize your products?

We often customize our products to suit customer needs - known to us as a modification. Typically modifications incur a charge equal to 30% of the value of the standard item. Our lead time for modified orders typically adds an additional 2-4 weeks.